Returns/Refunds

Only products which are unused, unworn, undamaged, with all its labels and tags completely intact, in original packaging are eligible for return. Customer will write to info@sonahjewellery.com. Courier partners will then pick up the item within 5-7 business days after the return request is received. This item is then brought back to the warehouse where it is checked by the quality control team. Once the product passes the quality control, a refund is initiated to the customer bank account or store credit. EXCEPTION— Product Complaint received will pass through a few stages of potential concern. If there is a recurring issue, We will bring back the product, do a QC at our end (Buying Team verifying with the vendor) and then take accountability for a prompt action. Customers shall then be liable for any return. Basic Tarnishing affairs will not be liable for any return until its a recurring issue with any targeted product. Tarnishing is completely a natural phenomenon, but we use rhodium plating to prevent it. All silver jewelry tarnishes over time (when it is in regular use with water and cosmetics). Customers should be advised about the care instructions at the time of buying. A separate care instructions is added to the website under Shipping and Handling.

Refund

The Refund of the jewellery takes 15-20 days after we have received the product in our warehouse in good condition and has been passed by our QC team.

1. Approved refunds will be credited to the original payment method within 15-20 business days.
2. We offer 7 days return from the date of the delivery, The Product should be unused, unworn, undamaged, with all its labels and tags completely intact, in original packaging to eligible for return.